I have never been to vet clinic where you talk to the vet assistant more then the actual vet but it was like this every time I came in. And my last visit was absolutely the worst one I've ever experienced personally.To start this off, I just want to say that the vet assistants and the girls at the front desk are wonderful, helpful, and sweet! This complaint has nothing to do with any of them. My major problem was Dr. Roberts - I brought in my old cat for a possible tooth/gum infection because he was drooling more and his breath was bad and to also have his yearly blood work done. The assistant took him to the back to get his blood and while he was back there, the Dr. also did his physical exam and checked his teeth. The assistant brought my cat back to the room after they were done with everything, told me about everything and that the vet (Roberts) would be in shortly. The vet came in with the antibiotics for his teeth, but I told him that it messed up his stomach really bad and gave him terrible diarrhea, so he left right away to get another type. He was literally in there for less then 10 seconds and I thought he was coming right back. But he didn't. The vet ASSISTANT came back with another antibiotic. So, that was the only time I saw the vet for this whole visit! And I had questions to ask him!! I had to ask the assistant but she could only tell me so much because she's the ASSISTANT, not the actual VET! Bless her for being so nice and trying to give me the info I needed, but I just couldn't believe he never came back.That's not the worst of it.I went home a bit annoyed but got over it. The next day, I got a call about his blood work....it was one of the assistants and she told me the news that he has Hyperthyroidism and I can choose between medication (a pill to give him) or food. That's it! I was upset obviously, finding out my cat is sick and Dr. Roberts didn't even call me to tell me himself!! I was and am still very angry about this. I needed info about all of this and she couldn't answer all my questions. I went to another vet clinic for one of my other cats and asked her about the Hyperthyroidism and she filled me in on SO MUCH MORE! I couldn't believe what was all left out that I needed to know! Apparently he needs to be monitored every few months to make sure his levels go down - I was not told this on the phone! I immediately transferred his paperwork to this new vet because he will not be taken care of properly in Dr. Robert's hands.

Dr. Wells and her staff are wonderful! They are extremely caring and make sure to explain everything in detail so you understand what is being done and why. They were great with my Juno! I would highly recommend them to my family and friends!

I had a great experience at Animal Care Clinic of Rural Hall! My local vet closed in December due to retirement of our great Dr Cowan so we were in need of a new vet. I chose this one, and I am glad I did! I also walked in and there was one of the guys from my old vet, Mason! Feels like home!

It’s always a wonderful experience for my fur baby when he is seen! Everyone is so professional and personable at the same time and they love their job!